Frequently Asked Questions

The answers below cover common questions about shopping with Qelvata.

How quickly is an order processed?

Orders are generally prepared within 1–3 business days, excluding weekends and public holidays. Verification, availability, promotional demand, or exceptional events may require additional time.

When will tracking appear?

When tracking is available, it is sent to the checkout email after dispatch. The first carrier scan may take 1–3 business days to appear.

Can I change or cancel an order?

Contact us as soon as possible. We will make a reasonable effort to help, but changes or cancellation cannot be guaranteed after fulfillment begins or a parcel ships.

What if an item is damaged, incorrect, or missing?

Email the order number and clear photos of the product, package, and shipping label. We will review the information and offer an appropriate solution.

Which currency is used?

Qelvata product prices and shipping rates are set in United States dollars (USD). Your bank or payment provider may impose independent conversion or cross-border charges.

How can I get support?

Email service@qelvata.com. Include the order number for purchase-related questions.