Return & Refund Policy

This policy explains how Qelvata handles eligible returns, product issues, and refunds without limiting any rights that cannot legally be excluded.

Return eligibility

Contact us within 30 days after delivery to request a return. The product must ordinarily be unused, unworn, unwashed, complete with original tags and packaging, and accompanied by proof of purchase. A return must be approved before shipment.

Items that cannot be returned

Opened personal-care or hygiene products, intimate goods, perishables, hazardous materials, customized products, gift cards, and products clearly marked final sale are not returnable unless defective or applicable law requires a remedy.

Damaged, defective, incorrect, or missing items

Inspect the delivery promptly. Send the order number and clear photos of the item, packaging, and shipping label when there is a problem. After review, Qelvata may provide a replacement, refund, or another appropriate remedy.

Return shipping

For a discretionary return, the customer is responsible for return-delivery costs unless stated otherwise. Qelvata covers reasonable return costs for verified faults or fulfillment mistakes where required. Original shipping charges are refundable only where this policy or law requires it.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Posting times depend on the payment provider. Where legally allowed, diminished value caused by unnecessary handling may be deducted.

Requesting a return

Email service@qelvata.com with the order number, reason, and relevant photos. Do not send a parcel until return instructions are provided.